According to the Ohio Department of Job and Family Services (ODJFS), a new unemployment insurance tax system for employers went live yesterday, Dec. 6, 2021. The new system—called State of Ohio Unemployment Resource for Claimants and Employers (SOURCE)—replaces the former Employer Resource Information Center (ERIC), which was over 10 years old. It is also expected to eventually replace the Ohio Jobs Insurance benefits system and legacy unemployment appeals system (currently predicted to occur toward the end of 2022).
The updates to the antiquated systems will provide a more user-friendly experience, as well as the ability for claimants and employers to self-service some of their own unemployment needs. For example, employers can expect improved experiences with requesting information, uploading documents, and navigating the layout in the new system. ODJFS is also providing employers access to online tutorials and step-by-step videos for training purposes, which can be accessed at https://jfs.ohio.gov/ouio/TheSOURCE/.
In ODJFS’s press release, director Matt Damschroder stated that he believes the new system will allow ODJFS to better serve both employers and unemployed Ohioans.
“This transition was under way when the pandemic struck, temporarily delaying its implementation. I’m pleased we’re moving toward fully implementing this modernized application. The SOURCE will streamline processes, increase efficiencies, improve the customer experience, and give us the flexibility we need to more quickly respond to changes in demand,” he said.
The press release also indicated that prior to using SOURCE, employers should complete the following recommendations:
- Confirm that ODJFS has their Federal Employer Identification Number (FEIN)
- Ensure their log-in credentials are still active at https://eric.ohio.gov.
- Confirm the following items are up-to-date at https://eric.ohio.gov:
- Login credentials (check that they are active)
- Demographic information
- Email address
- Employer/agent authorization
Please contact us if you would like to discuss this announcement in more detail.